Troubleshooting
This section is under construction, content may be inaccurate or incomplete.
If your issue relates to use of the ClassVR Portal or Launcher, please refer to our Support site. Please email your technical contact if you encounter any issues you cannot resolve.
Factory Reset
Note this will wipe all data and restore the device to factory settings
Ensure the headset has at least 30% battery remaining
Power off the headset
Hold power button + volume up until the headset boots into recovery mode
In recovery mode, it may be necessary to remove the headset and view lenses at an angle to see the menu on the left
Using the volume buttons to navigate, select "Wipe data/factory reset" and press the action button
The headset may reboot a few times while resetting
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